SHIPPING POLICY

 

DO YOU SHIP WORLDWIDE?

Yes, we ship Worldwide for FREE! There are some exclusions that we haven't got the ability to ship to yet, but we ship to the vast majority of countries for free.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Standard Shipping takes 2-4 weeks, FedexExpress Internatonal Priority Shipping takes 6-8 business day. The delivery time depends on the place where you live. Please allow 3-4 business days for your order to ship. Thanks so much for your patience– we’re in this together. A shipping confirmation email will be sent to you once your order has shipped. To ensure you don't miss our shipping emails please add office@palmzone.eu as a safe sender. We work as fast as possible so the products arrive quickly. 

FROM WHERE ARE YOUR PRODUCTS SHIPPED?

We cooperate with many domestic and foreign warehouses. Your package can be shipped from Europe, North America or Asia. It depends on the availability of the respective product in stock. They will do everything they can to get you your order as fast as they can!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.