REFUND POLICY

OUR 15 DAY WARRANTY


All products come with a replacement warranty for 15 days from purchase.

If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at office@palmzone.eu.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt AND write to: office@palmzone.eu with detailed reason for return and pictures or a video of the product that supports your reason. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?


Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Palmzone. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.